CQC Inspection Report
Reedsfield Care Ltd was inspected by the Care Quality Commission in March 2023 and rated Good across all areas assessed.
Official CQC Rating
Our CQC Ratings
The Care Quality Commission inspects and regulates all health and social care services in England. Here are our ratings from the most recent inspection.
Good
Overall rating
Good
Is the service safe?
Good
Is the service effective?
Good
Is the service well-led?
About the Inspection
Inspection Date
14–17 March 2023
People Receiving Care
70 people at time of inspection
Report Published
6 April 2023
Reedsfield Care Ltd is a domiciliary care service providing personal care to people living in their own homes. The service provides support to people living with dementia and those with enduring healthcare needs.
The inspection was completed by two inspectors and an Expert by Experience — a person who has personal experience of using or caring for someone who uses this type of care service.
The inspectors spoke with 4 people who used the service, 10 relatives, the registered manager and 8 other members of staff. They reviewed care plans, medicines records, staff files, training records and audits.
Key Findings
What the CQC found during their inspection of our service.
Safe
Good- Sufficient staff who were given enough time with people and travel time between calls
- Staff recruited safely with DBS checks, references and employment history verified
- Appropriate medicines administration records and competency assessments
- Systems in place to safeguard people from the risk of abuse
- Risk assessments were informative and accessible on handheld devices
- Appropriate infection prevention and control measures with PPE provided
Effective
Good- People's needs thoroughly assessed before care began
- Staff received regular training including dementia, moving & handling, and infection control
- Staff supported to complete Care Certificate and diplomas in care
- People supported to access healthcare services and maintain good health
- Consent sought in line with the Mental Capacity Act 2005
- Staff empowered people to make their own decisions about care
Well-Led
Good- Framework of governance with audits, reviews and unannounced spot checks
- Regular contact with people and families to seek feedback
- Same core group of carers allocated to individuals for continuity
- Staff felt valued and supported by management
- Open and transparent culture with duty of candour understood
- Working in partnership with GPs, pharmacists and district nurses
What People Said
Direct quotes from people, families and staff recorded during the CQC inspection.
"Timing is excellent and usually within 20 minutes of the designated time. If they are late they ring me, communication is brilliant."
— Person using the service
"I was told at hospital that I will never walk again but with the encouragement of the carers, I can stand up now and do a few steps using a Zimmer frame."
— Person using the service
"They always ask my permission before they do anything."
— Person using the service
"I would recommend this company to anyone and indeed I did to a neighbour and they are just as confident with care."
— Family member
"When things go wrong they don't panic, they call the appropriate person or agency and get it dealt with, they also call me to let me know what action they have taken."
— Family member
"There are very high standards here and the manager made sure I was doing everything right before I was able to properly support people on my own."
— Staff member
Download the Full CQC Report
Read the complete 12-page CQC inspection report for Reedsfield Care Ltd, including all detailed findings and evidence.
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